Refund & Cancellation Policy

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SeraHive Refund & Cancellation Policy

Last Updated: March 23, 2025

This Refund & Cancellation Policy applies to all services provided by SeraHive Global System Integrators Pvt Ltd (“SeraHive,” “we,” “our,” or “us”). By purchasing our services, you agree to the terms outlined in this policy.

1. Cancellation Policy

1.1 How to Cancel

Customers may cancel their services through any of the following methods:

  • Through the customer dashboard/control panel
  • By submitting a cancellation request to billing@serahive.com
  • By contacting our support team at +91 91670 18730

1.2 Cancellation Notice Period

  • Monthly Plans: A minimum of 7 days notice before the next billing cycle is required to cancel monthly plans.
  • Quarterly/Semi-Annual Plans: A minimum of 14 days notice before the next billing cycle is required.
  • Annual Plans: A minimum of 30 days notice before the next billing cycle is required.

1.3 Service Continuation During Notice Period

Your service will continue to operate normally until the end of the current billing period. We do not offer partial-month service terminations or proration for mid-cycle cancellations.

1.4 Data Retention After Cancellation

  • Upon service cancellation, all data will be retained for 7 days, after which it will be permanently deleted.
  • If you require your data after cancellation, you must download or transfer it before the 7-day retention period expires.
  • For an additional fee, we can extend the data retention period up to 30 days upon request.

2. Refund Policy

2.1 Eligible Refunds

SeraHive offers refunds under the following circumstances:

  • New Accounts: Full refund within 7 days of initial service purchase (money-back guarantee)
  • Service Unavailability: Prorated refund for extended service outages exceeding our SLA guarantees
  • Billing Errors: Full refund for any duplicate or incorrect charges

2.2 Non-Refundable Items

The following items are non-refundable under any circumstances:

    • Setup fees and one-time charges
    • Domain registration and renewal fees
    • SSL certificates
    • License fees for third-party software
    • Administrative fees
    • Services cancelled after the 7-day money-back guarantee period
    • Services suspended or terminated due to policy violations

2.3 Refund Processing

  • Approved refunds will be processed within 10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • For payment methods that cannot receive refunds, we may offer account credit or alternative arrangements.

3. Service Upgrades and Downgrades

3.1 Upgrades

  • Service upgrades can be processed at any time during your billing cycle.
  • When upgrading, you will be charged the prorated difference between your current plan and the new plan for the remainder of the billing cycle.
  • Upgrade changes take effect immediately upon successful payment

3.2 Downgrades

  • Service downgrades will take effect at the start of the next billing cycle.
  • Downgrade requests must be submitted at least 7 days before the next billing cycle.
  • No refunds or credits are issued for downgrades in the middle of a billing cycle.
  • Downgrading may result in loss of data, features, or resources that are not included in the lower-tier plan.

4. Free Trial Conversions

If you are using a free trial of our services:

  • No payment information is required during the trial period.
  • You will receive a notification before your trial expires.
  • To continue using the service after the trial, you must select a paid plan.
  • If you do not convert to a paid plan, your account and all associated data will be deleted 7 days after the trial expiration.

5. Auto-Renewal and Payment Failures

5.1 Auto-Renewal

  • All services are set to auto-renew by default to prevent service interruption.
  • You may disable auto-renewal through your client area at least 7 days before the next billing cycle.
  • If auto-renewal is disabled, you will receive service expiration notifications.

5.2 Payment Failures

  • If an automatic payment fails, we will attempt to process the payment again within 3 days.
  • During this grace period, your services will remain active.
  • If payment cannot be processed after multiple attempts, the service will be suspended.
  • Suspended services will be kept for 7 days before termination, during which you can restore services by making the outstanding payment.

6. Special Circumstances

6.1 Service Migrations

If you need to migrate between different service plans or types that cannot be handled through a standard upgrade or downgrade, please contact our support team for assistance.

6.2 Account Credits

In certain situations, we may issue account credits instead of refunds. These credits:

  • Will remain valid for 12 months from the date of issue
  • Can be applied to any service purchase or renewal
  • Are non-transferable and have no cash value

7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. Your continued use of our services after such changes constitutes acceptance of the updated policy.

8. Contact Information

If you have questions about this policy or need assistance with cancellations or refunds, please contact us:

  • Email: billing@serahive.com
  • Phone: +91 91670 187301 +91 95997 30402
  • Address: B/11, Block B, Vintage City, Greater Noida West, Uttar Pradesh, India – 201306