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What services does SeraHive offer?
SeraHive provides a comprehensive suite of IT solutions including Cloud Adoption, IT Modernization, Kubernetes Solutions, IT Facility Management Services (IT-FMS), and Cloud On-Demand VPS. Our services are designed to help businesses of all sizes transform their IT infrastructure for enhanced performance, security, and cost-efficiency.
How do I get started with SeraHive?
Getting started is simple. You can schedule a free consultation through our website, where our experts will assess your needs and recommend the right solutions. For immediate services like Cloud VPS, you can directly sign up through our portal and deploy servers within minutes.
Do you offer custom solutions or only pre-packaged services?
We offer both standard service packages and fully customized solutions. Our approach is to understand your business requirements first and then tailor our services accordingly. Even our standard packages can be adjusted to better fit your specific needs.
What size businesses do you work with?
We work with businesses of all sizes, from startups to large enterprises. Our solutions scale with your business, allowing you to start with what you need today and expand as you grow.
What makes SeraHive different from other IT service providers?
Our key differentiators include:
- Business-first approach that focuses on outcomes rather than technology for technology’s sake
- End-to-end expertise across cloud, infrastructure, and application layers
- 24/7 support with proactive monitoring and problem prevention
- Transparent pricing without hidden costs
- Scalable solutions that grow with your business
Do you offer support after implementation?
Yes, ongoing support is a core part of our service offering. We provide 24/7 monitoring and support for all our managed services. We also offer various support tiers to match your business needs and budget.
How do you handle data security and privacy?
Security is built into everything we do. We implement industry-standard encryption, access controls, regular security audits, and compliance with frameworks like ISO 27001, GDPR, and others relevant to your industry. Our detailed security practices are outlined in our Privacy Policy and Terms of Service.
What cloud platforms do you support?
We support all major cloud platforms including AWS, Microsoft Azure, Google Cloud Platform, VMware, and OpenStack. We also specialize in multi-cloud and hybrid cloud deployments.
How long does a typical cloud migration take?
The timeline varies based on the complexity of your environment and specific requirements. Simple migrations can be completed in weeks, while complex enterprise migrations may take several months. During your consultation, we’ll provide a detailed timeline based on your specific situation.
Will my business experience downtime during cloud migration?
Our migration methodology prioritizes business continuity. In most cases, we implement migrations with zero or minimal downtime, often performing the transition during scheduled maintenance windows or using phased approaches that allow parallel operations until the migration is complete.
How do you ensure our cloud costs don't spiral out of control?
We implement FinOps practices from day one, including:
- Right-sizing instances based on actual workload requirements
- Implementing auto-scaling to match resources with demand
- Recommending reserved instances or savings plans where appropriate
- Setting up budget alerts and dashboards for cost visibility
- Regular cost optimization reviews to identify savings opportunities
Can we keep some systems on-premise while moving others to the cloud?
Absolutely. Many of our clients benefit from hybrid cloud architectures that keep certain workloads on-premise while moving others to the cloud. We’ll help you determine the optimal approach based on factors like security requirements, performance needs, and cost considerations.
How do you handle compliance requirements during cloud adoption?
We build compliance considerations into our migration strategy from the beginning. Our team stays current with requirements like GDPR, HIPAA, PCI-DSS, and industry-specific regulations. We implement appropriate controls, documentation, and monitoring to ensure your cloud environment maintains compliance.
What does IT modernization actually include?
IT modernization typically involves:
- Upgrading legacy applications and systems to modern platforms
- Implementing automation and DevOps practices
- Enhancing security frameworks and controls
- Optimizing IT processes and workflows
- Adopting cloud-native technologies where appropriate
- Improving data management and analytics capabilities
How disruptive is the modernization process to our daily operations?
We design our modernization approach to minimize disruption. This often involves:
- Phased implementation with clear transition points
- Parallel running of systems during critical transitions
- Scheduling major changes during off-hours or low-activity periods
- Comprehensive testing before cutting over to new systems
- Robust rollback plans in case of unexpected issues
How do you ensure our team can effectively use the modernized systems?
Knowledge transfer and change management are integral parts of our modernization process. We provide:
- Documentation for all implemented systems and processes
- Training sessions for technical teams and end-users
- Hands-on workshops for key capabilities
- Post-implementation support during the transition period
Optional ongoing training for new team members
What if we have custom or legacy applications that need modernization?
We specialize in modernizing custom and legacy applications. Our approach includes:
- Assessment of current application architecture and code
- Identification of modernization options (refactor, replatform, rebuild)
- Preserving valuable business logic while updating technology stacks
- Ensuring data integrity during transitions
- Maintaining integrations with other systems
How do you measure the success of IT modernization projects?
We establish clear success criteria and KPIs at the beginning of each project, which may include:
- Performance improvements (response times, throughput)
- Cost reductions in operations and maintenance
- Security posture enhancements
- Staff productivity improvements
- Business process efficiency gains
- User satisfaction metrics
Can IT modernization be done in phases, or does everything need to change at once?
Most modernization initiatives are best approached in phases. We typically recommend starting with high-value, lower-risk areas to demonstrate success before moving to more complex systems. This approach allows for better risk management and easier adaptation for your team.
What is Kubernetes and why should our business consider it?
Kubernetes is an open-source container orchestration platform that automates the deployment, scaling, and management of containerized applications. Businesses should consider Kubernetes for:
- More efficient resource utilization
- Faster application deployment and updates
- Improved application scalability and resilience
- Consistent environments from development to production
- Reduced vendor lock-in for cloud services
Do we need specialized expertise to use Kubernetes?
While Kubernetes can be complex, our managed Kubernetes solutions eliminate the need for your team to have specialized expertise. We handle the setup, configuration, monitoring, and maintenance, allowing your team to focus on developing and deploying applications rather than managing infrastructure.
Which Kubernetes platforms do you support?
We support multiple Kubernetes platforms including:
- Red Hat OpenShift
- VMware Tanzu
- Canonical Kubernetes
- Cloud provider managed Kubernetes (AKS, EKS, GKE)
- Vanilla Kubernetes deployments
Can we run Kubernetes on-premises, in the cloud, or both?
Yes, we implement Kubernetes in various deployment models:
- On-premises data centers
- Public cloud environments
- Hybrid deployments spanning on-premises and cloud
- Multi-cloud deployments across different cloud providers
- Edge computing environments
How do you ensure security in Kubernetes environments?
Our Kubernetes security approach includes:
- Implementing RBAC (Role-Based Access Control)
- Network policies and micro-segmentation
- Regular security patching and updates
- Image scanning and registry security
- Secrets management
- Compliance with CIS Kubernetes Benchmarks
- Continuous security monitoring and threat detection
What kind of applications are best suited for Kubernetes?
Kubernetes works particularly well for:
- Microservices-based applications
- Applications requiring high scalability
- DevOps-driven environments with CI/CD pipelines
- Stateless applications (though stateful applications are also supported)
Applications that benefit from automated scaling and self-healing
What's included in your IT-FMS offering?
Our IT-FMS includes:
- 24/7 infrastructure monitoring and management
- Server administration (Linux and Windows)
- Network management and security
- Backup and disaster recovery
- Patch management and updates
- Performance optimization
- Security monitoring and incident response
- End-user support
- Regular reporting and recommendations
How do you handle urgent IT issues?
We offer 24/7 support with defined SLAs based on issue severity. Critical issues that affect business operations receive immediate attention from our dedicated incident response team. We provide multiple communication channels including phone, email, and a customer portal for reporting issues.
What monitoring tools do you use?
We utilize enterprise-grade monitoring solutions that provide comprehensive visibility into your IT environment. Our monitoring covers:
- Server health and performance
- Network connectivity and performance
- Application availability
- Security threats and vulnerabilities
- Backup success/failure
- Storage capacity
- Critical service availability
Can your IT-FMS team work alongside our internal IT staff?
Absolutely. Many of our clients operate with a hybrid support model where our team complements internal IT resources. We can handle specific areas like infrastructure or security, provide after-hours coverage, or deliver specialized expertise that complements your team’s capabilities.
How do you ensure continuous improvement of our IT environment?
Our IT-FMS includes regular reviews and reporting that identifies:
- Recurring issues that need permanent resolution
- Performance bottlenecks requiring attention
- Security vulnerabilities requiring remediation
- Aging equipment needing replacement
- Optimization opportunities for cost savings
- Technology updates that could benefit your business
What types of reports will we receive?
You’ll receive regular reports including:
- Monthly service level agreement (SLA) performance
- Incident and problem management statistics
- System performance and capacity metrics
- Security status and vulnerability assessments
- Backup and recovery testing results
- Recommendations for improvements
- Projects and major changes completed
How quickly can I deploy a new VPS?
Our Cloud VPS deployment is nearly instantaneous. After completing your order, your server will be provisioned and available within 60 seconds in most cases.
What operating systems do you support?
We support a wide range of operating systems including:
- Ubuntu (18.04, 20.04, 22.04)
- CentOS (7, 8, Stream)
- Debian (10, 11)
- Rocky Linux
- AlmaLinux
- Windows Server (2019, 2022)
- Custom ISO uploads (on select plans)
Can I upgrade my VPS plan later if I need more resources?
Yes, you can easily upgrade your VPS at any time. Resource upgrades like CPU, RAM, and storage are typically applied with minimal downtime. Downgrades are also possible but will take effect at the start of your next billing cycle.
How is billing handled for VPS services?
We offer flexible billing options:
- Monthly billing with no long-term commitment
- Discounted rates for quarterly, semi-annual, and annual prepayment
- Hourly billing for certain high-performance instances
- Automatic payments to prevent service interruption
- Usage-based billing for bandwidth overages
What level of access do I have to my VPS?
You receive full root/administrator access to your VPS, giving you complete control over your server environment. You can install software, configure services, and manage users according to your requirements.
Do you provide DDoS protection for VPS services?
Yes, all our VPS plans include basic DDoS protection at no additional cost. This protection helps mitigate common attacks and ensures service availability. For businesses requiring enhanced protection, we offer advanced DDoS mitigation as an add-on service.
What is your network uptime guarantee?
We guarantee 99.9% network uptime for standard VPS plans and 99.99% for business and enterprise plans. If we fail to meet these guarantees, you’re eligible for service credits as outlined in our Service Level Agreement (SLA).
Do you offer managed services for VPS?
Yes, we offer optional management services for VPS customers who prefer not to handle server administration themselves. Our managed services include:
- Operating system updates and security patches
- Performance monitoring and optimization
- Security hardening and monitoring
- Backup configuration and management
- Initial software installation and configuration
- Troubleshooting and issue resolution
How do I contact customer support?
You can reach our support team through multiple channels:
- Customer portal: support.serahive.com
- Email: support@serahive.com
- Phone: +91 91670 18730
- Live chat: Available on our website during business hours
What are your support hours?
- Technical support for critical issues: 24/7/365
- Standard technical support: Monday to Friday, 9:00 AM to 9:00 PM IST
- Billing support: Monday to Friday, 9:00 AM to 6:00 PM IST
What payment methods do you accept?
We accept various payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Net Banking (for Indian customers)
- UPI (for Indian customers)
- PayPal
- Bank Transfers (for annual contracts)
How secure are your payment systems?
All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store your complete credit card information on our servers. Our payment pages use SSL encryption to protect your data during transmission.
What is your refund policy?
Our refund policy varies by service:
- Cloud VPS: 7-day money-back guarantee for new accounts
- Managed services: Prorated refunds if cancelled within first 30 days
- Consulting services: No refunds once work has begun
- Setup fees, domain registrations, and SSL certificates are non-refundable
For complete details, please review our Refund & Cancellation Policy.
Do you offer discounts for startups or non-profits?
Yes, we offer special pricing for qualified startups and non-profit organizations. Please contact our sales team at sales@serahive.com with information about your organization to learn more about these programs.
Don't see your question?
Contact us at info@serahive.com or call +91 91670 18730, +91 95997 30402 and our team will be happy to help.