privacy Policy

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SeraHive Privacy Policy

Introduction

Last Updated: March 23, 2025

SeraHive Global System Integrators Pvt Ltd (“SeraHive,” “we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud VPS, enterprise server, and IT services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information
  • Billing and payment information
  • Company details
  • Email address
  • Phone number
  • Physical address
  • Account credentials
  • Service preferences and requirements

Technical Information

We automatically collect certain information when you use our services:

  • IP addresses
  • Server logs
  • Usage patterns and metrics
  • Performance data
  • System configuration information
  • Browser type and settings
  • Device information
  • Network traffic data
  • API usage statistics

Customer Content

When using our services, you may upload, store, or process:

  • Files, databases, and applications
  • Website content
  • Emails and messages
  • Customer and user data
  • Application data and logs

While we do not actively monitor the content you store or process using our services, we may access such content as necessary to provide, maintain, and improve our services or as required by law.

How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Processing payments and billing
  • Sending service updates and administrative messages
  • Technical support and customer service
  • Security monitoring and fraud prevention
  • Compliance with legal obligations
  • Service improvement and optimization
  • Marketing communications (with your consent)
  • Product development and research
  • Performance analysis and troubleshooting

Data Storage and Security

Security Measures

  • We implement industry-standard security measures to protect your data
  • Data is encrypted in transit and at rest using strong encryption protocols
  • Access control systems limit personnel access to customer data
  • Regular security audits and penetration tests are performed
  • We maintain security incident response procedures
  • Employee access to data is strictly controlled, logged, and monitored

Data Center Locations

Our services operate from the following primary data center locations:

  • Mumbai, India
  • Delhi NCR, India
  • Singapore
  • Frankfurt, Germany
  • Virginia, USA

Specific information about which data centers host your services will be provided during account setup. Data may be processed in these locations and in other countries where our service providers operate.

Data Sharing and Third Parties

Service Providers

We may share your information with third-party service providers who need access to your information to provide services on our behalf. These providers include:

  • Infrastructure and hosting providers
  • Network security and monitoring services
  • Technical support services
  • Payment processors
  • Analytics and performance monitoring services

All service providers are contractually obligated to use your information solely as directed by us and in accordance with this Privacy Policy.

Legal Requirements

We may disclose your information:

  • To comply with applicable laws, regulations, legal processes, or governmental requests
  • To enforce our agreements, including investigating potential violations
  • To detect, prevent, or address fraud, security, or technical issues
  • To protect the rights, property, or safety of SeraHive, our users, or others

Business Transfers

If SeraHive is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

GDPR Compliance

For users in the European Economic Area (EEA):

  • We process data under legitimate business interests, contractual necessity, legal obligation, or with explicit consent
  • You have the right to access, correct, or delete your personal data
  • You can object to data processing and request data portability
  • You can withdraw consent at any time
  • You have the right to file a complaint with your local data protection authority

To exercise your rights under GDPR, please contact privacy@serahive.com.

International Data Transfers

  • We may transfer data internationally to provide our services
  • For transfers from the EEA to countries without adequate protection, we implement appropriate safeguards such as Standard Contractual Clauses
  • We comply with cross-border data transfer regulations, including GDPR requirements

Cookie Policy

We use cookies and similar technologies to:

  • Maintain service functionality
  • Analyze usage patterns
  • Enhance security
  • Improve user experience
  • Remember user preferences
  • Facilitate authentication and account management

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of our services.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify the relevant supervisory authority