Cookie Policy

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SeraHive Cookie Policy

Introduction

Last Updated: March 23, 2025

This Cookie Policy explains how SeraHive Global System Integrators Pvt Ltd (“SeraHive,” “we,” “our,” or “us”) uses cookies and similar technologies on our website and customer portal. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device and remember if you’ve been to the website before. Cookies are widely used to make websites work more efficiently, provide a better user experience, and to provide information to the owners of the site.

Cookies set by the website owner (in this case, SeraHive) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work without them.

Examples of essential cookies we use:

  • Session cookies for managing user sessions
  • Security cookies for detecting authentication abuses
  • Load balancing cookies for distributing traffic to servers

Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

Examples of performance cookies we use:

  • Google Analytics cookies to understand how visitors interact with our website
  • Heatmap tracking cookies to improve user experience
  • First-party analytics cookies to analyze website usage patterns

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Examples of functionality cookies we use:

  • Language preference cookies to remember your preferred content settings
  • Location cookies to provide location-relevant information
  • Feature detection cookies to optimize site display based on your device

Targeting/Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store personal information directly but use a unique identifier in your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Examples of targeting cookies we may use:

  • Google Ads cookies for remarketing
  • Social media sharing cookies to enable content sharing features
  • Conversion tracking cookies to measure ad performance

How We Use Cookies

We use cookies for the following purposes:

    • Authentication and Security: To identify you when you log into our customer portal and to protect your account from unauthorized access.
    • Service Provision: To enable us to provide our services and process transactions.
    • Preferences: To remember information about your preferences and settings, such as language, region, or display preferences.
    • Analytics: To understand how visitors interact with our website, which pages are popular, and how visitors move around the site.
    • Performance: To monitor and analyze the performance, operation, and effectiveness of our website.
    • Marketing: To deliver targeted advertisements to you based on your browsing history and interests.

Cookie Lifespan

The cookies we use have different lifespans:

  • Session Cookies: These are temporary cookies that expire when you close your browser or end your session.
  • Persistent Cookies: These remain on your device for a set period specified in the cookie or until you delete them.

Here are the typical durations for our persistent cookies:

  • Essential persistent cookies: Up to 1 year
  • Performance and analytics cookies: Up to 2 years
  • Functionality cookies: Up to 1 year
  • Targeting cookies: Up to 2 years

Third-Party Cookies

Our website may include functionality provided by third parties. These third parties may place cookies on your device. We do not control the operation of these third-party cookies, so we recommend checking the privacy policies of these third-party providers.

Third-party services we use that may place cookies include:

Your Cookie Choices and Rights

Browser Controls

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, delete cookies, or alert you when cookies are being sent. The methods for doing so vary from browser to browser and from version to version. However, note that blocking or deleting cookies may impact your experience on our website and some services may not function properly.

Here are links to cookie management information for common browsers:

Cookie Preference Center

Our website also includes a Cookie Preference Center that allows you to selectively opt-out of non-essential cookies. You can access this tool by clicking on “Cookie Settings” in the footer of our website.

Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because there is not yet a common understanding of how to interpret these signals, our website does not currently respond to them. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving targeted advertising from us as described above.

GDPR and Consent

For users in the European Economic Area (EEA), we only place non-essential cookies after receiving your explicit consent through our cookie banner. You have the right to withdraw this consent at any time through our Cookie Preference Center.

CCPA Compliance

Under the California Consumer Privacy Act (CCPA), we inform California residents about our data collection practices. The use of certain cookies may constitute a “sale” or “sharing” of personal information under the CCPA, and you have the right to opt out of that sale or sharing. To exercise this right, please click on the “Do Not Sell or Share My Personal Information” link in the footer of our website.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised policy on our website. We encourage you to periodically review this page for the latest information on our cookie practices.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: privacy@serahive.com

Postal Mail:
Privacy Officer
SeraHive Global System Integrators Pvt Ltd
B/11, Block B, Vintage City
Greater Noida West, Uttar Pradesh
India – 201306

Phone: +91 91670 187301, +91 95997 30402